Creating a Referral Machine: 6 of 7

keep the gearsIf you do a spectacular job educating your network on recognizing referrals, great. That, however, is not enough. You need to empower them with the ability to talk to prospective clients about what it is you do.

For example, if they recognize that the displaced executive is a potential client to refer to you, great. Encourage them to strike up a conversation with the person (and they will if they know, like and trust you). And transition into a discussion about franchising. Here is an example:

“I am sorry you are in transition. What is your next move? Have you considered becoming your own boss? I understand that franchising is almost a fool-proof means of successfully being in business. I know a great franchise broker … there is no obligation to meet with him and his services are essentially free, as the franchisors pay his fees.”

In addition to general conversation, empower your referral machine with non-technical buzz words and catch phrases about your industry (as well as what they mean) … Franchise Fee … Ongoing Royalties … FDD … Earnings Claim … Discovery Day. Your network should know enough to talk about what you do but not enough to do it.

Finally, encourage your network to hook you into the situation. In short, encourage the person to talk about you in a connecting sense. Returning to the example from before “I know a great franchise broker. There is no obligation to meet with him and his services are essentially free, as the franchisers pay his fees.”

Building A Networking Relationship 3 of 7

talking gently

talking gently

If you want people to “Know, Like, and Trust” you remember There Is No Shame In Asking: Call it “human nature” or call it the “American Spirit,” but we are hardwired to help one another. Certainly the aftermath of the events of September 11th (or any major tragedy) make this abundantly clear. People will go to great lengths to help one another.

With this, the only thing that separates you from the help that you need is you asking. Dare to ask. Remember, if you are focused on giving and helping others, it is only fair that you attempt to partake from the same process.

  • Let others know what kind of help you want.
  • Describe the types of people you are trying to meet.
  • Explain to your centers of influence how they can help you.
  • Solicit people for information on job transition groups or opportunities to present on the benefits of franchising.

Understand this, if you are polite in asking of others and appreciative of whatever they give (even if it is only time), people will come through. Not everyone, but enough to make it all worthwhile. Equally important, however, when you reach out to others, you are in essence affirming that they have value to offer. It is a wonderful compliment. For that, they will be flattered. As backwards as it might seem, they will Know, Like, and Trust you for reaching out to them.

Building A Networking Relationship: 1 of 7

“How Do I Go About Getting Others To Know, Like & Trust Me?”In the world of business and professional networking, that is the $64,000 question.

One Answer is Never Stop Giving. The Golden Rule of Networking states “give first, get second.” In short, if you want to get things from your network, you need to give to it. Focus on giving to others … give referrals … give additional contacts … give opportunities … give information … give encouragement … give support … give, give, give.

When you give to others they cannot help but Know, Like and Trust you. As a result the people you give to will want to return the generosity. In addition, you will develop the reputation of being a “generous person.” This will inspire others to want to contribute to you, as they come to believe that you are likely to give back.

This is powerful and should become almost a daily habit.

  • Share information with others and they will share information back.
  • Give referrals to centers of influence in your network and they will go out of their way to return the deed.
  • Help your prospective clients with things unrelated to what you sell and you will be forever on the top of their mind (perhaps referring you clients down the road).
  • Be supportive of your clients and vendors and they will “rave” to others about you.

With everyone you encounter, ask yourself, “In what way could I help them?” When the answers come to you, take action. That will build Know, Like, and Trust like nothing else.

J (Giving)

Creating Solid Networking Relationships

We serve to create solid relationships with people in our lives when we set about to make three things happen, and can be distilled down into three simple words: Know, Like & Trust.

We have a deal

You build relationships when you get people to know you and you get to know others;

You build relationships when you get the people you know to like you; and You build relationships when you do the things that allow other people to trust you.

Here is a simple reality, people do business with people they Know, Like & Trust. You do business with people you Know, Like & Trust. All things being equal, you will do business with someone you Know, Like & Trust.

All things being equal, you likely have the accountant, banker, or financial planner in your life because you Know, Like & Trust them In fact, all things being unequal, you would still opt to do business with the person you Know, Like, & Trust. Think about it. If you have automobile insurance, there is no question you could find the same coverage for less. Yet, you stay with the same agent. Why? You Know, Like & Trust the person.

Know, Like & Trust is a powerful component of human nature. If you can get people coming to that conclusion that they Know, Like & Trust you (this is at a very gut level), they will be more likely moved to help you … refer you clients … introduce you to centers of influence … direct you towards beneficial opportunities.

Your Networking Creates An Asset

Your life is comprised of various assets. There is physical capital such as money, investments, homes, cars and other belongings. There is human capital, such as your ability to work, think and do things. And there is social capital, which the invisible benefit that your network provides.

Know this, when you network, it is not an expense of your time. Do not think of it in those terms. Certainly some networking is more productive than others, but understand that any networking is an investment.

Prospecting: An Investment.

Attending An Event: An Investment.

Volunteering: An Investment.

Socializing: An Investment.

Think about networking as a component of building your personal wealth. When you network, you build value in your life. So get out and network. As you do, feel as if your net worth is growing… because it is.


Networking: Three Recurring (and vital) Themes

Networking is nothing new. In fact, it has been studied for years. As such, there are recurring themes within it. If you understand these three concepts, you will be ahead of the vast majority of the working population.

B (Three Fingers)

• The Golden Rule of Networking… This rule states that effective networking is about giving to others first (with no expectation of any return) and simply hoping that things will come back to you. Your entire networking existence should be about finding ways to help or give to others … referrals, businesses, contacts, information, encouragement, your time … give, give, give. Trust me, it will come back to you.

• The Quintessential Elements Of Networking Relationships… All things being equal, we do business with people we Know, Like, and Trust. In fact, all things being unequal, we still do things with those we Know, Like, and Trust. So everything you do involving others needs to center on you getting to KNOW them (and not necessarily them you) … you being perceived as LIKABLE to them … and, you conducting yourself so they feel they can TRUST you.

• Every Contact Has Opportunity … We are all a little guilty of this: Dismissing someone as not being of consequence to us. Know this, however, while everyone may not be your next employer or key business contact, everyone is somehow connected to one (directly or indirectly). Thus, treat everyone as if they have that potential and eventually good things will follow.

Understand (and really think about) these themes. They are important, as they serve the foundation upon which all effective networking activity is built.

Networking… What Is It Really?

A (Networking)

Networking Works. It may not work exactly how you want … It may not work exactly when you want … It may not work exactly where you want. But it works.

The first step to making it work for you, however, is understanding what it really is. A working definition for networking is

“Two or more people working towards their mutual benefit.”

Networking is helping and being helped by others, and nothing more.

Given that definition, the universe of potential networking is very broad. The universe does include prospecting and selling, but it is much bigger than that. It also includes, servicing clients, attending events, volunteering, and, even socializing.

In fact, successful networking is something you need to focus on every waking moment. It is not something born out of the 80’s, 90’s or new millennium… It has been part of life since the human existence.

It has been part of everything in your life. Not just finding jobs or getting clients more than getting promotions. It is also (but not limited to) finding a golf league, spouse, and babysitter (and not always in that order). Networking is nothing more than humans interacting and somehow working together to survive and prosper.

LinkedIn Active Use 2 of 4

Being Active on LinkedIn is key. From time to time, however, people are reluctant to do anything on social media simply because they feel woefully behind. They say or think, “I have not done anything on LinkedIn and so I am connected to so few people. What is the point of doing anything now?”

Embarking on LinkedIn can seem daunting, especially when you see what others have achieved in terms of connections, activity and traction. It is easy to have that “I will never catch up” feeling.

Do not despair. There is a quick and easy way of becoming networked on LinkedIn. The second active use of LinkedIn is to take advantage of groups.

Again, social media is nothing more than a giant networking event. Imagine that within this immense, continually-running and information rich event, there are rooms off to the side. Within these rooms are people who all have a common bond or interest.

For some, it is the fact that they are all involved in small business or a particular company. For others, it is based on where they live or went to college. And for others it is just a general interest, such as marketing, engineering or accounting.

For the most part, these groups are highly welcoming and continually interested in new members. So find a group or groups that interest you and sign in. And if you cannot find a group that you would like to be part of, LinkedIn allows you to create a group and start to grow it.

Here are a couple neat things about groups.

First, normally on LinkedIn, you can only invite to connect those that you already know somehow, some way. So if you are just getting started and only have a few (if any) connections, you might feel as if there is no way (or no one to turn to) to get additional connections. Once you are admitted to a group you are able to invite to connect people who are within the group. So get into a group and seek out interesting people to connect with.

Second, normally on LinkedIn you are only permitted to communicate with the people you are directly connected to. So, again, if you have few connections, you have few people to communicate with. Once in a group, however, you are able to directly communicate with all the people within that group.

So joining or starting groups and then interacting within it is a powerful active use of social media.

H (Diagram 2)

Networking And Social Media

In the early days of the Internet, companies built websites and then took on the responsibility of supplying all the content. They knew that it was critical to have fresh content as often as possible if they were to have people continue to view their site. And if people did not continue to view their site (known as hits), then they knew they would become far less attractive to potential advertisers.

We all know how this story ended. People invested millions in these websites. From that stock was sold on Wall Street. And in the end, people lost billions and the economy was thrust into a recession of sorts.


While some proclaimed the World Wide Web as just being a fade, others began to re-tool and take a new approach to the Internet. There are still many sites that depend upon having fresh content to keep people coming back (a great example is Amazon or WebMD). Some developers, however, took a new approach. They created websites where the online content is created everyday by millions and millions of average people using highly accessible and scalable publishing technologies. These developers look to people like you and I to write about what is interesting to us and share things we deem to be important or entertaining. This development is known as Social Media, and it completely shifts how people discover and read as well as share news, information and other content.

Certainly, social media gets a bad rap. It can be viewed as an expansive online rumor mill or coffee club. If you approach it correctly, however, it can be a valuable networking tool.

It is important to point out that there are lots of different types of social media. Certainly there are the big three … LinkedIn, Facebook and Twitter. Beyond that there are dozens of others. YouTube is a form of social media just for sharing video. Instagram and Pinterest are for sharing images.

There are sites geared entirely for small business and some just for attorneys … Or writers. The point is that there are tons of different types of social media. Some have better business applications than others, but there are lots of ways to connect with people on the Internet now.

Creating A Referral Machine 7 of 7

You have established relationships and you have empowered that network. Great! Know this, however, there is no such thing as perpetual motion. Far too often, people work hard to create a referral machine only to watch it “peter out” or break down altogether because they erroneously assume that an empowered network will just keep kicking out referrals.

Think of creating a referral machine like pushing a car: You have to work really hard to get the car rolling. Once the car is rolling you do not have to exert much force to keep it moving, but it still takes mild effort (and you dare not let it come to a stop, because then it is like starting over).

With creating a referral machine, the establishing relationships and empowering the network is the Herculean push to get things moving, the mild force to keep it all moving involves three things.

Ask … Continue to ask for ways you can help your network. Yes, continue to ask for referrals, but also ask for things that your network might not see. From time to time, someone will become frustrated with their network because it is not referring something that seems obvious to them. Remember those who make up your referral machine do not live in your world. They do not always see it the way you do. Do not be afraid to ask.

“Can you introduce me to this person?”

“Could you get me an opportunity to speak at this event?”

“Would you keep your eye open for this?”

keep the gears

Do not be afraid that your network will be annoyed. Remember, if you do it right they know you, like you, and trust you.

Appreciate … Second, no matter what your network does for you, thank them. If they send you a referral or do anything of value, fall all over yourself thanking them. Celebrate your joy with them.

If a referral goes nowhere, fall all over yourself thanking them. Why? First, the glass is always half full. The fact they are thinking of you is an excuse enough to celebrate. Your referral machine is working!

Second, appreciation is a wonderful motivator. You dole it out and people want more. And they will do what is necessary to get more. Know this, few people “thank” others. Therefore you will really set yourself apart when you show appreciation towards others.

Clarify … Finally, no matter how well you educate and empower, your network is going to get it wrong from time to time. They want to help you, but they are going to send you referrals that are, well, bad.

So what? Don’t get frustrated. Remember, the glass is half full. They want to help and they are trying. Take the opportunity to reconnect with them and clarify. One small correction in how they are perceiving what is a good referral for you could spell the difference between continued bad referrals and a great new client.