Remember, small talk is the warm-up that leads
to the work out. The workout is talking business. To make this happen,
eventually you need to transition from small talk to real business.
When this moment comes, you will know. At
some point in your exchange there will be a lull. Use this moment to get at a
more meaty discussion on business (whatever that might be).
Be forewarned, however, this is not to
suggest that you start to pitch them or set them up for a close. It merely
suggests that once you have them comfortably engaged in conversation, you
should ease into a more professional discussion of their business or your
business.
For example, a nice segue might be, “Water
skiing isn’t cheap! What do you do professionally to pay for it?”
Do not try to steer them. For example, a
business coach, should not ask, “Do you use business coaches in your
business?” A financial advisor, should not open with, “How is your 401K
doing these days?” A promotional products person should not jump to “How
do you use ad specialty items in your business?”
Do NOT push it. Keep the tone light and
the sales probing to a minimum. If you do this right, you will have lots of
opportunities to gather future business intelligence, pitch them, and close
them. Remember, people do business with
those they Know, Like & Trust.
Return To Small Talk
After the professional conversation has
run its course but before the conversation ends, touch back on something
related to your small talk conversation.
For example: “Great talking with you.
Assuming, you don’t get laid up in the hospital skiing between now and then, I
would enjoy continuing our conversation over a cup of coffee sometime.”
Why is this important? By returning to “small
talk”, you have demonstrated that you were listening and that you remembered.
More subtly, however, you are reflecting back to a part of the conversation
when they likely delighted in your interest in them.