It’s interesting to visit various AmSpirit Business Connections chapters and see how different they really are. Ideally, your experience as a visitor should be the same no matter which AmSpirit chapter you visit. I was reading a new book this evening that I just purchased, “The Little Big Things: 163 Ways to Pursue Excellence” and in just the first few pages I was inspired to compare the content in the book to AmSpirit Chapters.In the first few sections, the book details how successful restaurants almost always have the same thing in common: spotless, clean-as-you-can-possibly-get, restrooms. They pay attention to the little details to provide a great experience for their customers.What about your AmSpirit Chapter? What little things does your Chapter do to make it a great experience for your guests? (That is, if you have guests coming on a frequent basis, but that’s another story for another day.)
- Do you have a sign in sheet for your guests to register their contact info so that you have a tracking process in place for your membership chair to follow up easily?
- Do your members arrive early so that they can meet guests and make them feel welcomed before the meeting begins?
- Do you follow an agenda for the meeting so that your chapter is organized?
- Do your chapter officers provide their weekly reports in detail or do they often say ‘no report’ or give it little attention like ‘I’m the Secretary, I track referrals, back to you Mr. Vice President’?
- Do your members stay afterward to talk with guests and ask them if they have any questions about the chapter or the organization?
- Does your chapter get involved in the area wide events offered every month by AmSpirit HQ (MORE meetings) or other Chapter Socials? Does your chapter promote your socials on the AmSpirit web site?
- Do you as a member make an effort to get out to other chapters to meet other AmSpirit members and see how you can help one another?
- If you see a member struggling to give or receive referrals do you make a point to approach them in order to offer help?
I’m sure there are other ‘little things’ that I could list here but this is a great start. When you have a chapter doing none of these things or very few of them, you might as well hang a sign outside your meeting space that says, “We Don’t Care”.